Concierge Assistant
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Features CA
The Concierge Assistant® is the single source for virtually all the
information you need to communicate successfully with your guests or customers.
It allows Guest Services, Sales, Housekeeping, AYS and other departments to share
consistent, accurate information with a guest or other staff members in real time.
All communication barriers will be eliminated and it will not matter which shift,
which day, who is off or who is working. When a guest asks about a request made,
every staff member will be able to give them the correct status immediately.
CA provides the ability for any employee, anywhere in the world to assist guests with accurate
and timely information enabling the guest to make only one inquiry. It is Essential for
all guest services enhancement programs. All documents presented to the guest, through either
print or email format, can be presented with the property logo for a fast and professional presentation.
It expedites the cycle time of each associate by efficiently locating both internal and external
information for the guest.
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Integrations CA
Gold Key Solutions is a member of the single itinerary group of the Hotel Technology Next Generation (HTNG). Accordingly, we are proponents of Web Services technology to enable the exchange of information between various software applications at a property.
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Add-ons CA
The Concierge Assistant comes loaded with a Google Maps integration for printing directions and with applications that provide service to other departments such as Lost and Found Items module, Rental and Inventory Module, Key Control Module
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Demo
Request a live demonstration of our products.
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Request Info | Request Demo
It is an accurate reflection of the trends in our ship-board community, which among
other things, makes it easier for us to identify where our attention should be focused
to meet and, hopefully, anticipate the needs of our Residents and Guests.”
Ceci Leger, ResidenSea, The World
It really impresses guests that we provide that scope of information for them in
seconds.
Eddie Rose, Hotel del Coronado
The system prints out driving directions, reservation times and contact information
on the spot. Our busy guests always value this because it saves them time.
Hameed Jasat, Peabody Orlando
Superior technology is the perfect complement to Capella’s unsurpassed service standards.
Scott Rohm , Capella Hotels & Resorts